Remote Helpdesk Gold - Fact Sheet
Our Gold Service Contract features everything that a professional business needs to support their IT infrastructure.
The Helpdesk uses a variety of methods to solve your IT problems. From advanced remote control software, logging on remotely to servers, routers and computers, to giving instructions over the phone or emailing a detailed step-by-step procedure.
The Remote Helpdesk Contract comes with unlimited remote assistance. This, combined with ad-hoc on-site support (in just four working hours in an emergency), minimises downtime and helps your business run smoothly.
The Helpdesk is operational:
Monday – Friday, 9.00am - 5.00pm.
When on a Remote Helpdesk contract you can contact the Helpdesk via the dedicated phone number, 01277 523 050, or via email - helpdesk@in2go.co.uk
The benefits of the Gold Service Contract are:
Go To The Remote Helpdesk
- Unlimited support calls
- Support via our remote control system, allowing us to take control of your computer in seconds and actually see your problem on our screen
- Email support with step-by-step instructions if required
- Direct phone contact with Consultants
- Senior Consultant call-back within 1 working hour if problem cannot be solved by Helpdesk
- On-site support within 4 hours for Level 1 support situation [separately chargeable]
- Monthly report detailing support calls received and solutions provided
Monthly Proactive Management report detailing potential server problems, spam, broadband speed, storage space - Quarterly IT Strategy meeting
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